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Iron Mountain Collection Representative in Brampton, Ontario

À propos d’Iron Mountain

Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

Description du poste

The Bi-Lingual (French) Collections Representative performs activities involving the collection of accounts that are delinquent. Analyze account status and determine appropriate actionwhile embodying Iron Mountain’s core values, performance and productivity standards. Partner closely with internal stakeholders to resolve any customer service issuestrends through proactive interactions.

*Temp. to Perm Opportunity

RESPONSIBILITIES :

  • Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management

  • Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.

  • Ability to identify issues causing delay in payment

  • Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue

  • Maintain working partnership with District, Area, Division and Corporate teams

  • When necessary escalate collection issues to Supervisor and/or Director

  • Gain a comprehensive understanding of various Collections systems

  • Knowledge and adherence to Iron Mountain policy and procedures – department and company standards

  • Perform Collections Department projects as directed by management.

  • Challenge yourself to raise the bar for excellence in customer service and collections.

Exigences du poste

WINNING PROFILE :

Fluent in both English / French (Mandatory)

  • High School Diploma / GED (or higher)

  • Willingness to learn

  • Thrive as a team player in a fast paced environment

  • Excellent communication skills – both verbally and written

  • Detail-oriented

  • Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers

  • Strong typing skills

  • Problem-solving skills which require exercising independent judgement

  • Clear Criminal reference check

  • Previous call center / Collections experience is NOT required, but is considered an asset

  • 6 Month Contract Position (Position can lead to Full-time employment)

  • Shift : Monday – Friday (8:00 am – 4:30 pm) or (8:30 am – 5:00 pm)

  • First Party Collections (Customer Service oriented)

  • Location : Brampton Ontario

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lieu CA-ON-Brampton

Code de la requête 2019-23153

Type d'emploi Full-Time

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